Your Customer Sevice Staff are Very Good on the phone but the Chat system takes hours and is inefficient. All these people do is take the information and pass it on to management who do nothing. Unfortunately your company is a computer which elderly folk like myself cannot deal with. You are very clever at getting your customers to finance your business by your Direct Debit tactics. A budget account should go up & down but with your outfit the moment the account goes into debit you jackup the Direct debit to restore the account to credit. If you want to borrow money you go to the bank but EDF use their customer credit balances to finance the business. This is wrong. I can unerstand why the salary of Financier CEO Simon Rossi is not available to the public domain. This clearly is because it is so disgustingly high he does not want people to know. EDF {Electricite de France) is being subsidised by the British Government & British Customers.. It's Con Outfit Big Time