Absolutely appalling customer service. After being bombarded with messages from EDF to have smart meters I finally agreed and smart meters were fitted Jul 2023. The display unit is not compatible with the meters and does not work. After numerous calls to totally incompetent EDF so called customer advisers I have been informed that the smart meters are not smart. They are working in legacy mode and will not submit readings. I will have to submit readings and I won't be able to check my energy usage. There nothing EDF can do about it. Disgusting response. I have a team of useless emails from incompetent advisers who do not have an clue how to handle customer complaints and just pass the buck. I have now had enough and am contacting both my MP and the Energy Ombudsman. EDF are NOT FIT for purpose