E D F have been dramatically increasing my direct debit it’s recently gone up from £377 a month to £450 a month , spent hours on phone to find out why it’s so high for electric only . Iv got 3 bed house and 2 silts 1 child . All they could say was I was using a lot of electricity when I asked friends what they are paying a unit it was almost half of what I was paying (52 pence day ) I tried to get mine lowered by phoning and writing but complete waste of time . Today on advice of a friend I called octopus was in a long queue but when I did get through the young man by the name if Levi was very helpful and really pleasant to deal with ,within 10 mins I was switched from E D F to octopus and paying 28 pence a unit !My only regret is that I should have fine this 13 years ago ( that’s when I signed up to E D F ) They have robbed me out of a hell of a lot of money over the years . They should not be allowed to get away with it P Middleton