They ask you to show kindness and respect when talking to customer services. I don’t think asking me to hold and leaving me on hold for 45 minutes is showing me kindness and respect!!! I ended up having to end the call because I had to go and pick the kids up from school. I have been phoning them every week asking, which has now turned into BEGGING them for an up-to-date gas bill. I have phoned and given gas and electricity readings to a human being in customer services for 2 months and still NO BILL and electric only up to 8 Sep 2023! And to top it off every bill since 27 Aug 2023 shows YOU PAID US £0.00 !!! Where in the world has EDF got their customer services based because they are absolutely incompetent! I even had a woman from the complaints department call me - not to resolve the catalogue of errors - but to ask me if she could close the complaint. WHAT!!!