Horrendous company to deal with customer service is abysmal. Got disconnected three times trying to call. After speaking to two different people both promising to sort out the DD overcharging and my Billing address being changed without my permission. Both representatives did nothing that was promised. Using WhatsApp and email complaints service also shocking. Last agent said they had resolved my complaint and shut down the case. I later found out Bills still not to my home address. Still trying to take large DD from me when I work away and have a log burner. Dont even start me on the many months it took them to install a gas meter that worked. I am currently in a roundabout of incompetent advisers that dont know how to read and respond to a complaint correctly. Namely why and who changed my address? Why are you trying to charge me £177.00 a month when I only use 33 units a month. Why are you taking more than the £27 agreed over 36 months. (This bit is shocking their agents sent me an incorrect refund) as by way of an apology said could pay it back over 36 months. Now each time I call its labelled a debt (not a staff error) As soon as this complaint hits 8 weeks I am taking it to the ombudsman. Suffered a decline in mental health, rude advisers, incompetent advisers and worse of all no apologies when last DD nearly bounced my car insurance Bill. (No warning given because someone in their company is sending bills to Wales not England!). The hours I have taken to try and sort this out is exhausting.