Terrible. SMETS1 meter not working and EDF refuse to change it. This is completely unacceptable. This has been backwards and forwards for more than a year now. I’ve even been told that the SMETs 1 was incompatible and engineer arranged (twice) to come and replace it only to be told at the last minute that it would not be replaced. I have waited in for an engineers visit only to be told ‘I can’t change it’ after EDF arranged for it to be changed! The IHD won’t work, annd there anre huge chunks of data missing from the ‘Smart Hub’. This company are a complete shambles. I can’t wait for my fixed price deal to expire so I can move to another supplier. What a disgrace. No wonder EDF have a 1.2 rating on IO.