Hey EDF! Get out of our pockets and let us control our budget ourselves The debt of the French company EDF in 2022 rose to 64.5 billion euros, also from 2021-2023, electricity consumption in the UK decreased by about 20% Perhaps these unpleasant circumstances have affected the poor EDF service Your letters and arguments are ignored, it is difficult to get through on the phone and often the connection is cut off, the complete confusion you are led in a closed circle over and over again is only an imitation of helping customers. In October 2022 I received a huge bill for electricity for £3,486,62 I have repeatedly asked EDF to send an engineer to inspect my meter for malfunctioning, and connecting from outside. After a long negotiation EDF set me an appointment. When the electrician arrived, he informed me that he had arrived to install the smart meter. Although I have always told EDF that I will not change or install anything until we have checked whether my meter works properly or not. I explained the problem to the electrician. He inspected the meter, and noted that my meter has no seal, and spinning very quickly, although at that time the heating and other electrical appliances did not work. He also said he understood the problem and that he would report it all, but to close the issue, another appointment needs to be made, and another duplicate meter installed to make sure the old one is correct. I was very pleased. In May 2023, my energy advisor spoke to EDF worker Tani Sadia she advise me if I cant pay, then I can ask for a grant, to pay off debt. Whats going on? I ask EDF to check their equipment for accuracy, since my bills have increased by more than three times, but DF advises me to take advantage of the grant the government is giving people who find themselves in a difficult situation, and this help falls on the shoulders of British taxpayers. In July 2023 EDF responded that they would not be able to send an engineer until the debt was settled. Next time I had a long conversation in November 23 with Linda, I explained to her the whole situation, also Linda confirmed that my meter was not working properly, and need to be replaced. She said that EDF electrician informed that the meter under inspection was missing the seal and it was spinning too fast, although at that moment only the fridge was working out of all electrical appliances. I also told to Linda that at first my meter has to be checked, and in a case not serviceability to establish an error, and only then to make replacement of meter, Linda agreed with it and told that EDF will write to me soon. After we seem to understand everything and have to settle, next day I received letter from debt collectors. After I received a letter that the engineer will visit my property in January 2024. EDF have convinced me that there will be a meter check, and if necessary a replacement. But when the engineer arrived, he said that he had no instructions on checking the meter for serviceability, and that he only had to install a smart meter. This was another deception from company EDF and I was forced to refuse this service. EDF Its like a one-way road, no dialogue, just EDF interest, more than a year of telephone conversations and letters nothing has changed EDF is a large company with huge trained staff sharpened only for profit, and lonely consumers simply lack the strength and resources to defend their rights, and in the end, a lot of people do not want to be in this stress simply give up, probably this is the cold calculation of EDF