Terribly Irresponsible! EDF does not deserve any star!!!! the most terrible customer service you can imagine. We have pay as you go meter with the account set up with direct debit so we shall never experience supply cut. It never works properly so I've had to manually enter the 20-digit UTRN number every time we top up. Sadly, we have been left with no gas five times in this winter only because their system fails to generate UTRN number. They took the money from my account on different occasion and then cut the gas because the system has updating issue! we have children at home, but they don't care if they suffer from cold winter. We have been trying to switch from top up meter to monthly credit for the last four months. The smart gas meter does not switch over but no one in EDF understand the issue or even try to find a solution!!! I am afraid I must call it useless and carless system!!! they keep changing the account from top up to credit and from credit back to top up meter! every time I have to call and stay in long queue to explain same story to different agents who are spread around the globe! For the sixth time this year we have been left with no gas tonight!!! I called them this morning to top up, but their agent said you are no on monthly credit and no need to pay in advance! I explained the issue we have had since November, and she said leave it with me and I will call you in two hours to review the meter situation. She never called me back and I'm not surprised because they only seem to be caring if there is an automated feedback link generated and they want to avoid receiving negative points! Story short, when I came back from work, I realized that boiler is off, gas supply is cut and their office is closed until tomorrow, What am I going to do tonight with no other source of heating and considering have children at home! I have tried every contact number associated with EDF and none is responsive. NOT recommended and will suggest do not even think trying EDF as you will regret very soon. I also attached a photo I took when I was still in the queue for almost one hour and the call ended with no response! The EDF pooooooor service drives you mental! stay away from them or be prepared to be ripped off.