Very bad customer service been on the phone for over a hour my direct debit went up from £172 to £281 was never informed this was happening they said it was in a email Cound never login. To the app. So I could've read my emails so went to another company a lot cheaper they saying I owe them a £200 exit free we kept going round in circles DON'T TOUCH THIS COMPANY WORST COMPANY I'VE EVER USED AVOID AT ALL COST I SAID I WAS GOING TO THE ENGERY OMBERSMAN THEY SAID DO IT THEY ARE NOT BOTHERED ME & MY WIFE ARE ON A SMALL PENSION LEFT US SHORT OF MONEY HAD TO GET HAND OUTS OF OUR FAMILY WORST THING THE TORYS DID WAS PRIVETISE THE ENGERY COMPANYS