What has happened to EDF? They have practically no customer services anymore, it always takes in excess of 30 minutes to get through on the phone, emails go unanswered and with bills that make no sense at all. To top it all I have just sat in all day, waiting for engineers - who were supposed to arrive between 8 and 12, to change us to smart meters, who just never turned up. Second time this has happened. I rang customer services at 1 1.45 after being on hold for 35 minutes) who told me 'someone will be there sooner or later'! I explained that if you give a time window of 8 to 12, it is not really acceptable to then say that they will be 'sooner or later'. I asked for a supervisor/manager to call me back to discuss. The lady said yes, some one will definitely call you. Of course they didn't, and no engineers turned up. What makes it worse is that EDF reached out to us to have smart meters installed. We never really wanted them and certainly won't be having them now. How can they run a company like this? If ever there was a case for re nationalisation of energy companies EFF certainly make it.