Awful. I always used the automated top up until one day just when my bank account had lack of funds, the automated system no longer works even with funds in my account. I no longer receive texts to notify me that my supply is low to the point where I have to program myself to keep checking and ontop I have a knee Injury where bending down to do manual top ups is really difficult for me. I've spoken to 5 different advisors, the ones that promised they'd call back with a solution never did. Someone was supposed to come out to do the top up for me as I couldn't bend down and they didn't come or I didn't even hear from them at all. None of the advisors seem to know what they're talking about and sound trained at different levels to the point where with one of them, I got so frustrated after explaining every single detail in my enquiry only to discover to that he hadnt retained one bit of the info as he asked the same questions over again. Another advisor finally got me on another tarrif so I wouldn't have to top up again manually, i was told it would happen now in September and I check my account and its still running in pay as you go in active friendly credit meaning it has not switched and I have to call them again and top up manually bending down on my knee!