arassment & Invalid Charges — Ongoing Unresolved Dispute I am lodging this complaint publicly as Edgars, RCS, and Edgars Club have failed to resolve a long-standing dispute regarding invalid charges on my account. My Edgars Club Card was cancelled many years ago, yet unexplained fees continue to be reflected on my account. We have never been provided with the original invoice supporting these charges, and we fully dispute their validity. Despite having kept the account up to date until recently, we are now being harassed with approximately five collection calls every single day from various agents — a clear violation of the Consumer Protection Act and National Credit Act. I have repeatedly informed Edgars and RCS that this account is under investigation and that the unauthorised fees must be reversed. Once these incorrect charges are removed, our account will actually reflect a credit balance. I am now forced to lodge this complaint publicly after numerous ignored emails and continued harassment. We demand that Edgars and RCS: ✅ Immediately cease all collection calls and harassment ✅ Conduct a full reconciliation of the account and reverse all invalid charges ✅ Provide written confirmation of the above actions If this is not resolved without further delay, we will escalate the matter to the National Credit Regulator, the Consumer Goods & Services Ombud, and pursue further legal avenues. This is an unacceptable way to treat loyal customers — I expect a prompt and professional resolution.