I made my order on December 7, 2020. On the website I was guaranteed to have my order by December 25, 2020. I called and emailed the company on December 12, 2020 and spoke with a gentleman that again guaranteed that my jewelry would arrive by December 25, 2020. So with still no shipping information or email stating any kind of delay I call again on December 22, 2020. The lady I spoke with says that they are waiting for the certification for the jewelry and they will upgrade the shipping to get it here by December 25, 2020. So with still no shipping information I call on the next day and the lady tells me she's still waiting for the certification. I proceed to ask to a supervisor who says they can offer me a full refund but can't get my package here until after January 1, 2021. So the guarantee is just to get people to order from them even though they can't produce the jewelry in that time. THIS COMPANY IS A SCAM DO NOT ORDER FROM THEM!!!