Daniel Medders
Critical: Professionalism, Responsiveness My wife lost her engagement ring, and I wanted to replace it for Christmas this year. I confirmed before placing my order that it would be in before Christmas. That was almost two weeks ago. I checked the status last week and saw that it hadn't been shipped yet, so I called customer service and was told that it would be shipped by Monday of this week and arrive before Christmas. It's now Christmas eve, and the ring still hasn't been shipped. I sent an email yesterday morning and haven't received a response. I called customer service twice yesterday, and after waiting 15 minutes on each call, I was sent to voicemail, where I left voicemails asking for a callback. No responses. Now my wife's most exciting gift won't be under the tree. I don't care how nice you are; when someone pays that much money, the least you could do is provide an accurate delivery date. Lesson learned. The order will be canceled.
10 months ago
Read Edwin Novel Jewelry Design Reviews
Edwin Novel Jewelry Design has a 4.87 average rating from 726 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial