If I could give a rating of zero I would, where to start. I purchased this dogtag pendant on December 20th for a Christmas gift knowing full well I might take some time to arrive due to the holiday season. According to the website, most pieces ship out in 7-10 business days, the more entriquite pieces could take up to 3 weeks long. 2 weeks pass, then 3. I decided to touch base and get a status. I recieved an email stating due to the high volume of orders over the holidays it was going to take a little longer. Ok, no problem. 4 weeks pass, 5 weeks pass. Shoot them another email asking for status. Nothing. Shoot them another email, no response. Third email I said I better get a reaponse or I'm canceling the order. Finally they replied, the piece did not come out of casting right so they had to make a new cast, if this one worked it would go to their gemologist early the next week for diamond selection then off to the setting experts. Another week passes, shoot them another email. They replied with the exact same response. Another week passes, another email, the exact same response. At this point I call. The gal on the phone said the same thing. I told her this is unacceptable, if you can't make the thing just refund my money and I'll look at other pieces. Long story short. After over 7 weeks, I get an email last friday saying the piece has shipped and will arrive on Monday. Great but I paid for 2nd day shipping? Shoot them another email, their response was 2 business days. I'm like no, 2 day shipping is 2 day shipping, FedEx delivers 7 days a week. I decided to let it go because i was excited after all it was finally on the way. Monday the piece arrives, I open the very nice box to find a pendant and chain that looked nothing like the items pictured on their website. As you can see, the website picture has diamonds in each music note, mine has none, just holes. The chain that came with it looks nothing like the chain pictured and is a lot thinner than the chain pictured. Needless to say I'm fuming. I waited over 7 weeks for this? I Shoot them another email pointing out my disappointment, their response was, you can send it back for repair. I'm like repair, repair what? How about finishing the piece? They said send it back and we'll get the rest of the diamonds set? I'm like how do you send out a piece knowing full well it's not finished? Did they think I wouldn't notice 20 some diamonds missing? Needless to say after giving it some thought, I'm not about to waste my time dealing with these scam artistist anymore and wait probably 3, 4 or God knows how many months to finally get back a piece that may or may not be to my liking. Nope I'll eat my loss, and chalk this up as another life lesson. I absolutely would not advise anyone to deal with this company. It has been nothing but a nightmare, and from the looks of other reviews, this lack of quality and customer service is common place with this company. They'll never see another red cent from me and unfortunately my daughter is getting a subpar piece of jewelry for Christmas, two months later... Thanks Edwin Novel for nothing...