Joshua
Suffice to say that I know little about diamonds. Little enough that it makes me a ripe target for a nefarious agent like the folks at Edwin Novel Jewelry Design to prey upon. If you are reading this review then kudos to you. You were smart enough to filter the reviews down past the five star reviews to the nitty gritty and find the people who had an HONEST experience with this company. You are smarter than I was before making a purchase with them. The diamond earrings I ordered were so subpar that I brought them to a jeweler who was kind enough to give me an opinion of them - no strings attached. I remember the words “I’m pretty sure they are indeed diamonds. We’d have to run more tests to be certain.” I shit you not. And he valued them about three grades lower and $500 less than what I paid for them. Naturally I immediately sought a return. Edwin Novel and Co were quick to provide the return information and I sent the earrings on their way, with signature required and insured, and that is where things go completely off the rails. I wrote them no less than three emails after three weeks went by as their return policy stipulates 14 business days for returns processing. I received no response. They would not even acknowledge that they had received my return. Now, if you’re reading this review you should take the time to read others because you’ll find that I am not the only person who had a similar experience when it came time for this company to honor a return. It’s horrifying. Despicable. People waiting MONTHS and not getting their money back. Now, the silver lining here - I made my purchase through Affirm. If you’re not familiar Affirm is like PayPal for a personal loan. My first time using them but I got a good financing deal, so I went for it. AND THANK GOD I DID. I was able to create a dispute through the Affirm Resolution Center, provided them with the correspondence I’d had with Edwin Novel Jewelry Design via email and the explanation that I had heard nothing from them since sending in my return. And just today - four days after their evidence collection window closed - I received word that the loan has been dissolved. So it’s a happy ending for me. I am so grateful that I didn’t just put the purchase on a credit card. It would have been a very expensive lesson to learn. I am extremely lucky that I had a third party company as a go between for me or I would be out more than $2000 to this horrible company who has taken advantage of a number of under educated individuals like myself just trying to do something special for their significant others. My wife of 14 years just turned forty, she’s a teacher, and I had wanted to do something special for her birthday. What a nightmare the whole thing turned in to. Fortunately she is a very understanding woman. And I will no doubt be buying her the diamond earrings she deserves… just not from Edwin Novel Jewelry Design. I suggest you do the same - go somewhere else and in general protect yourself with some third party payment processor. A lot of bad actors out there.
1 year ago
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Edwin Novel Jewelry Design has a 4.9 average rating from 788 reviews

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