My engagement ring purchase was perfect. I first contacted them to inquire whether they may have other items not listed in their store. And alas, they did! They worked with me for a couple of weeks to send many pictures as I tried to decide. I found my perfect ring and they shipped it so fast! I had the ring appraised as soon as I received it. The color and clarity of my diamond were exactly as they stated and it appraised more than I paid!!! Edwin Novel Jewelry Design has gone above and beyond any customer service I could have ever imagined. I searched for months to find the perfect ring and found it here. Thank you so much for helping our dreams to come true. I could never have afforded a diamond ring like this if I had gone to a jewelry store or jeweler. LOVE IT! We will be back for my future husband’s wedding band!