I have been with EE for over 5years and have been absolutely disgusted with them over the last few weeks I called to cancel my contract knowing full well there would be a bit cancellation cost due to having nearly a year left on contract. I called up last Tuesday and was told it would be £418 to cancel which I was happy to pay as this includes an apple pen add on I bought. I called back to confirm this and was told I had a tablet contract which would cost an extra £134 to cancel. This was not discussed on my earlier phone call and when I asked to speak with a manager to explain that I hadnt intended to take a tablet at the time of my contract in store however this was given to me as a 'free gift' so I didn't think it was fair that I had to pay for a tablet I had never even used and was still packaged in the box. After a whole week of waiting for someone to call me back regarding my complaint I still hadn't hear anything. So today I have called back and been rudely told that I have to pay or they won't cancel my account. I have just paid £544 to cancel and another bill of £84 will be taken at the end of November. Absolute rip off company and would advise to avoid at all costs. A few years ago I was also being charged for a tablet I never even had or knew about for nearly 2 years and was only offered 6 months refund and no apology. Nothing but issues for the get go, I'm just happy I am finally done with EE even at a cost of over £600 in total.