“Worst customer service on the planet! Extortionate prices and just straight up false advertising and theft of money when you order a bundle as you won’t ever receive the actual product you paid for and then will be treated like you are the problem for asking for help!
Disgusting behaviour.”
“This company has got to have the worst customer service on the planet. If you purchase anything from this company and there is an issue, you've got no chance in trying to get anything resolved. And to top it off, if you purchase something from them online you have to pay a small fortune to return it yourself by recorded and tracked post becasue they flatly refuse to provide any kind of returns process. The company is a joke. Never again would i purchase anything from them. They are a Nightmare!!!”
“I invested a total of $743k on a binary option platform after several weeks i tried to make some withdrawals to my bank but the withdrawal wasn’t successful, i quickly contact the platform costumer care via email and phone number they provided in their contact info but didn’t get a response from them that was when everything started looking weird. A few weeks later I got a mail from them requesting that i should invest more money if I want to withdraw my money which i rejected, and I never heard from them again that was when I knew I’m about being screwed. i was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web on how Lisa Elizabeth had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the company i invested with which I provided. The result was amazing I recovered all my Lost funds back within a space of 73 hours I was so happy as I never believe I could get my money back. Thanks to Lisa Elizabeth , There are on WhatsApp::: +1 310 658 0921 or Email: ( lisaellzabet 662 @ gm ail . com ) HER MAIL”
“Went to Liverpool one store today and dealt with Luke
He was so helpful and courteous nothing was to much trouble for him
He dealt with my query in a professional manner”
“I’ve had to contact EE to try to upgrade multiple times over the last two weeks. First person tells me she can’t upgrade the phone because the terms and conditions stuff wouldn’t load on my phone. She said she couldn’t read them to me or email it. She promised to call me back the next day and never did. I called to try again and the person read the terms and conditions to me but said he couldn’t email them. He also quoted me a price of £67 per month for the plan I wanted to switch to. When I got the email it said £76 so I assumed he accidentally switched the numbers. He is also the one that sent the wrong phone. I sent that phone back and last night finally tried to upgrade again. At that point I called again and was again quoted £67 per month but then he was able to get it down to £61 per month. I agreed to it but didn’t check the paperwork closely enough to know if it was accurate on there because I trusted that EE would not try to lie to me or swindle me. He was also able to send the screen share to my email, which the last two people had said was not possible. This morning I got an email for £76 per month. I called again and the person canceled the order to redo it. She quoted me £71 per month, which I agreed to. She also initially said I should switch from the old broadband to the new broadband plan and it would give me more money off the phone. I said sure. She then looked at my setup and said not to switch it because it would lower my speed. She said by the time I’m automatically switched next year they hopefully will have all of the hardware installed so I can keep my speed. I said that was fine. We put through the order and the paperwork I approved said £71 per month. Then you sent me a confirmation email saying £78 a month. I called back and the new person looked at it and said it’s probably a paperwork error with the email but it should still be £71 per month. I said fine I’ll call back if it’s wrong. She also talked to me about broadband and I told her what the last person said. She said it wouldn’t make my internet slower, it would make it faster. But she also said I couldn’t switch without also getting a TV contract. I asked if it was her lying or the last person that had lied and she tried to hedge saying no one lied. I pointed out that since they were saying completely opposite things both could not be true. Also these were the first two that even mentioned a possible broadband switch or that it would give me a discount, so it feels like all of the rest lied too. I refused to get TV and said I’d just wait for the automatic change. She said they’d get me the best price they could on that when it happened. I asked if that meant it could go up in price and she said yes. I am so disgusted with your company right now that if I could switch to a different company I’d do it in a heartbeat. Unfortunately, I’m locked into contracts. I have always had good experiences with EE and recommend them to everyone, but clearly something has changed and they have turned into an absolute nightmare of a company. I can’t trust a word any of them say as they are contradicting each other so much that they either have a very big training problem or a very big problem with lying, unethical employees. I will not be recommending anyone to EE anymore.”
“I wanted to give zero for my experience with EE however that would be a credit to them.
In all honesty there systems are badly automated with limited options.
With over 200 mins of my life wasted trying to sort out a very simple matter over the phone i have given up with them, they are useless.
My only satisfaction will be to report their misconduct to Ofcom and see what happens then.
They have even had the cheek to try and charge me for a service they themselves have cancelled numerous times with no reasons given.
God help us if they make their system any more complicated.”
“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email [b r u c e.... n o r a ....2 5 4.... (A T).... g m a i l . c o m] through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable, get in contact with them
::
WhatsApp:: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.
EMAIL= {...bruce...nora...254...}..( A T )...gmail.com”
“I was promised that, I would keep my number. I rang EE, received an email that my number would be restored in ten days. That did not happen. Another email a further ten days. No one can contact us. Meaning we could miss important appointments. We were advised not to give out the temporary number. Looks like I will be cancelling the contract”
“The manager here is just a clown who only wants money by deceiving customers.
In May 2024 I made a new contract with BT only for wifi. Although I was on a contract with EE from June 2023 which ends in 2025, the manager of this store pretended to help me with a problem I was having for an increased monthly payment, accessed my EE account and extended my contract on phone for another year compared to the initial subscription which was for 2 years. He didn't tell me that and now I noticed that there is also a signature right where I should have signed, only that it is not my signature.
I recently noticed on my online account that my EE subscription has been extended for another year and I also got the proof from an EE store in Statford Mall.
It is not the first time I have had such problems with the manager of the Waltham Cross store. It is possible that he is racist because every time I went here for a problem, this manager behaved inappropriately.
It is not possible for him to access my account on the grounds that he is helping me with a problem and then abusively extending my subscription for another year.Such an employee, whether he or the manager, should not be allowed to work with people because he is a crook and his cheating behavior cannot be changed.
I will close my subscription with EE because of such characters.”
“I won't recommend EE to edip. On a mobile department ISIS is ISIS is ISIS like a con, but they charge your month. My wife got the Samsung currency S24F. E and have been charged 63 pounds a month. An open charge for non direct debit charged for 45 pounds. Now please do not join e on their mobile. I wouldn't recommended to friend and family”
“Just poor network absolutely rubbish on mobile phones the signal in my house is 1 be bar fluctuating to 0 bar on my street it 1 bar in my car it has 0bar wtf. Totally disgusted by the rip offs.I pay 100 plus a month on business. I get cut off on calls because no reception most of the time . TOTAL SCAMMERS WITH HIGH PRICES FOR SHIP SERVICE.”
“I have been a loyal customer of EE for 8 years, but their recent behavior has been nothing short of scandalous. After attempting a simple SIM upgrade, I am still waiting for the service I was promised. Instead of the upgraded service, all I have received are inflated charges, including a hoax bill for next month, charging me for a service I haven’t even received! It’s clear that EE has stopped caring about their customers and upholding contracts. They fail to update accounts properly, leaving us in limbo while they profit off mistakes and incorrect charges. Their so called “customer service” is a joke. Getting through to someone who can actually help feels impossible, and I’m beginning to think it’s part of their new “business model”: to take your money while ignoring legitimate complaints.
EE, you’ve become nothing more than scammers and thieves. Stop misleading your customers, deliver the service you promise, and start acting with integrity, or prepare to lose all trust and loyalty from your customer base.”
“I wish I never left Vodafone,
Customer service is in India, can't understand anything anyone is saying ,just joined with my direct debit details, they now keep texting me payment due,I call but nobody answer,can't log in to ee because it doesn't recognise my number,I only been with ee about four weeks,can't wait until my contract ends,I'm going back to Vodafone.”
“I find it shocking and abhorent hat they charge £47 for 60Mbps if you're unfortunate NOT to be able to get Fibre, but if your house can you pay the same price but get a Whopping 900Mbps, how can they justify that. A terrible and shocking practice.....”
“I would strongly advice NOT transferring from BT to EE for internet for the home. Took 2 months for EE router to arrive, and after another 3 months of weekly contact with tech support still can’t access router and Wi-Fi controls via app (which is the ONLY way possible) as they have known issues porting customers from BT to EE . Every agent I spoke to knew about this problem and the last tech agent had the same issue on their home account and 280 days still wasn’t fixed. It shows you how bad it is when they have released me from the contract with no penalties so I can go back to BT. The EE app does not work correctly and shows the senior management team is totally out of their depth.”
“Spend your hard earned cash elsewhere!!
Been with EE for over 12 years now. I think when they first started it was decent, service was good, cs was good, prices were ok. But it seems now they're prices are extortionate, the network coverage is average (hardly ever get 5G) in my area and parts of London and cs is atrocious.
I was due an upgrade soon so popped into my local (Streatham) store. The atmosphere in there was dead, two members of staff were just sitting down, didn't really acknowledge me. So I approached one of them for advice. She wasn't that interested, just nonchalantly went through a couple of (once again, expensive!!) options with me and said "EE don't really care about customer loyalty".
As a long time customer who's spent thousands with the company, this is poor!”
