“Moving to fibre from copper in a very remote area(brand new fibre area) Phone answered immediately by Lyn in Darlington who took me through procedure and transferred me to Darwin in Hull who very patiently went through the very boring formalities. Could not have asked for better service. Thank you both.”
“THIS IS A TRUE ACCOUNT OF MY EXPERIENCE WITH EE
Right where do I start, this saga begins on the 29 June, first for the better news renewing my BT broadband package, (now) EE no problem and a fairly good price, while I was on the phone the sales man mentioned EE tv again the deal was cheaper than my current Sky package, I said when my sky contract runs out in December I’ll try that, here’s where it goes horribly wrong, I was told EE would buy the sky tv package out up to a value of £300 that was enough to cover penalty from Sky, anyway I took out the tv pack as well, to cut a long story short, the next day I discovered their buyout was for broadband only, and as I was well within the 14 day cooling off period cancelled the tv package, well here we are 11 July and the tv pack is still in place, not only that they have taken money out of my account despite saying the contract would be cancelled straight away, not the usual 28 days, I have lost count of how many phone calls I’ve made only to receive empty promises, my only move now as they are in breach of contract is to cancel my DD payments.
I don’t like writing bad reviews, however in this case it’s justified, incompetence springs to mind”
“I received a call from 01942 901397. Pretending to be EE partner, after hanged up the call I received a message from 150, that subscription with EE has been cancelled by me.
Ridiculous service from EE. How a scammer be able to cancel my subscription? When I asked them how my subscription were cancelled, they just skipped my question.”
“We have had no network coverage since February and all you get is that they working on it. It's a disgrace. Missed important calls from hospital and doctors”
“Went into EE Aberdeen and was greeted by what turned out to be the store manager called RAYMOND
I explained my situation that I wanted to leave EE and cancel both my direct debit and cancel my contract.
He advised me to contact customer services which I tried but failed to get through.
After several attempts I saw RAYMOND and his response was" STOP HUFFING AT
ME" which I replied you haven't been any help whatsoever.
I asked what's the point in him being there if your just going to refer everyone to customer services for them to deal with.
After I said this his attitude changed and I was asked to leave the store and at one point he even raised his voice to attract attention to the situation to have witnesses should the situation escalate further.
I left the store got through to customer service and explained the situation to them and they even said he could have phoned up customer service in the store
It is going to cost £257 for exit fee
Obviously after the contract has expired I will be going to a different network and I'm telling all friends about the awful attitude of a store manager
Avoid EE at all costs”
“EE are a disgrace. Staff are arrogant and completely useless. Ongoing issues ignored because staff do not listen and do not care. The worst company I've ever had to deal with.”
“New iPhone 15 plus spent a month going backwards and forwards trying different things with technical support to fix issues that the phone constantly breaks up on calls. Despite old iPhone 13 working perfectly.. told nothing they can do and was apple’s responsibility.. told to sell it at 3 months old if not working correctly!!! Terrible customer service clearly take your money and offer no help when there equipment is faulty”
“30 years with this scumbags .account not in my name but my mother's name . There is always some sort of conflict resulting from them trying to take advantage of the old lady . 30 years they have never giving her nothing .”
“I am a Vulnerable Adult recently lost my husband with Bowel Cancer he used too give me the money for my contract and there's no sympathy off them only thinking of money and getting it off me, I didn't understand the contract they want me too pay till next year they are atrocious after everything is sorted I will definitely be changing tempted to take it to Age Concern.”
“they stole my money,
i called up and said i was going on holiday for a couple of weeks, i agreed to be charge a additional £50,
they stole my money by continuing to charge me £50 month until i released 4 months later, they also up on a additional £24.50 part surcharge without telling me.
i did not offer me a full refund.
they out there to steal your money. do not use them”
“Broadband customer 900mbit fttp. I am constantly rebooting my router, was switched from BT to EE and to say that despite their protestations that nothing has changed I’ve gone from having a rock solid connection that never went down to constant issues with speed; ping; jitter and poor signal from their rubbish box. Also can’t split the signal 2.4 and 5ghz into seperate networks it’s caused
Me no end of headaches! Very cheap crippled broadband box with very poor service. Not a scratch on bt”
“If I could give 0 I would… being absolutely ripped off by these guys, been with them over 3 years! They have put my bill up twice without informing me, now paying £55 a month, rang them and they said I’ve just been unfortunate that i have been hit twice by the pay increase… ooh and not to mention my data only lasts 4 days, even though have WiFi at home and work…. Anyone know what I can do? They say I have to pay £300 to get out of the contract that ends at end of the year 😢 absolute rip off!!!!!!”
“I switched ftom normal broadband to super speed broadband the engineer came to fix new box in the wall but he reassured us that i can use the normal broadband until the switch over but what he didnt tell me is it was already switched over so i lost my broadband and internet had to take annual leave because i work from home and couldnt work also never explained i need new router it would come by royal mail that was 3 dats ago iam still waiting so my advice is font go to faster speed it too much hazzle and your without broadband/internet so i complaine to manager was told all i would vrt back is £20 00 that wont pay for the phone calls or loss of service so i wish i hadnt changed to EE not happy with service at all”
“I am really disappointed with EE service as my internet is dead and phone always disconnected while I am taking to someone .ee charge me for nothing and i have to buy another SIM card with Giffgaff so i could carry on my work as Uber driver i have lost alot of job because of ee until now i have no internet connection but as soon my contract ends i will go away form EE”
“There seems to be absolutely 0 customer service for pay as you go customers and then trying to find a way to resolve an issue which we result in more service for EE and more spend on their product, impossible. Terrible Terrible Terrible customer experience. No testing, QA or anything. Complete lack of engagement as a brand and as a provider.”
“The deal I was pressured into from BT/EE is.far more expensive than I was led to believe. Appalling service from both and very much regret changing from Sky. When contract is up needless to say I will be going back to Sky.”
“Contracts so expensive they can't get there console offer correct ordered an Xbox series x bundle with vouchers item came no vouchers called them the sent another and same problem spoke to 8 people still no luck very bad customer service”
