Almost impossible to reach EE if one is attempting to renew an eSIM card from outside the UK. The phone number given just doesn't accept calls (and I tried on multiple phones and computers. Frustrated and not best pleased. No email. When registering on the app I get asked to verify my address (slow but it works). Then when I am asked to verify my phone number no code from EE though I tried a bunch of times and with more than one number. No email communications possible. No access to the Help function on the app unless one can get through verification (no verification possible if the company doesn't call). Bad, bad access.