“EE asks for the payment for all remaining months in a contract if you want to end it early. I realized that I cannot continue my contract and they asked me to pay £500+ to end it early. All they say before you sign is that there will be a charge for early leaving. I thought that would be the amount of discounts they made so far, as other companies do. But I was wrong. Think many times before you sign into a contract with this company.”
“Very bad service, my contact is 20 £ , a month they have been taking 35£ a month , contacted them to get the money back, they said they can not, last month they took 80£ , tryed to cancel , they said my details were wrong looks like a scam company”
“My daughters phone was bought at an ee phone shop where I asked the assistants to block any charges that might go over the ten pound allowance. The shop didn't block third party so when we were frauded and incurred a 600 pound bill we were told we had to pay it as it was our negligence. Now they've passed us onto debt recovery. Terrible service.
!!!WARNING!!! DON'T TOUCH THEM WITH A BARGE POLL!”
“Shockingly bad customer service. I signed up with mobile and broadband and so regret it. Misselling, promise to get back to you and do not. Outright lying in fact. Plus an utterly opaque complaint procedure. Still trying to access my Discovery plus which is part of my package plus a promised credit for overcharging. No luck. And the App is just appalling. Last call took over 2 hours and was bounced between 3 people with no resolution”
“⛔️⛔️⛔️AVOID AVOID AVOID⛔️⛔️⛔️
If I could vote them 0 stars then I would, the worst mistake I’ve made ever made when choosing broadband provider. Been with them for 2 months and all that time they have still not fixed a major problem with the EE accounts… plus the EE app. I’ve now noticed my internet speed at 106.3mbps download speed and upload speed was 20.6mbps. This would be totally fine if I was paying the right amount of money for the speeds, but i'am paying over £80 a month for the best speeds possible.
I always give companies time and then review them, I think 2 months is long enough!!!
If anything improves I will review this again but for now it’s a 0-”
“Awful people took 10 days to install broadband when I moved house. Openreach said ee engineer made a mistake and Openreach said ee had. Eventually Kira helped me advising I was due compensation that would take 30 days!,
Since then they have taken £67.75 and now have sent texts saying I owe £28 plus another £155.24. DO NOT GO NEAR THIS COMPANY”
“Beware EE
They have developed a system which excludes the customer.
An Ee shop is a sales centre not answerable to EE customer service on the mobile chat as chat gets recorded but not at a shop.
They are quiet at ease at
Giving you a 2.5 hrs run around with 5 different people before saying why are you complaining it would take weeks any other way. Also the problem I had over months resulted in EE lack of solutions which I paid for. As I say beware EE.”
“What a absolutely useless company
Trying to solve my farther problems as he has dementia
And the age of 80 years old
And they aren’t helping whatsoever
Causing nothing but stress to our family
This company should be held responsible
You get pass on from person to person when trying to get something resolved
Nothing but unhelpful”
“Engineer was supposed to turn up 12th April didn't show. Had text at 15.08 saying he was on his way still didn't arrive. Rang ee 13th was put on hold then cut off rang again on hold 45 minutes gave up!!! Never had any problems with BT definitely very verydissatisfied with service!!!”
“Whilst there are some genuinely good people at EE, like Keenan, who is working with me to resolve an EE error that has resulted in EE setting the debt collectors on me, even though I am not an EE customer ! As I now know EE's internal communication is totally broken, I am preparing a case with the Communications Ombudsman. Really regretting the day I engaged with this company. I was naive to be reassured by BT sales that if I cancelled the contract with 14 days there would be no consequences.”
“Do not let BT Business mobile swap you from their business contract to EE business. EE have absolutely no regard for small business customers, and how much leaving you without cellular data service for 2weeks(!!) can hurt your business. Their website says they understand how business critical data is - ha! I was fobbed off by the Indian technical support team over and over again, in a loop of them saying the same script and asking me to wait for up to 72 hours each time for it to be fixed (which it was t each time). I’ve spent hours on web support, been into the EE shop (who got the same script) and lost hours that amounts to over a days worth of my working time trying to get an answer. After a full complaint (on a web form as you can’t talk to anyone), they’ve finally fixed it, and rang back days later offering a refund for the period I didn’t have the service with no extra compensation for the stress, my time and business lost owing to having no mobile data - even though they admitted it was their error!! It’s a joke, I’m now tied in - don’t make the same mistake!!!”
“I have just had a long argument with EE about their prices. THEY convinced me to move from BT to EE in February. They quoted a price that they said was guaranteed until March 2025. Only last week their Customer Service confirmed again that my price would be fixed until March 2025. Today their Customer Service deny that any conversations have taken place, they say there are no records of my previous calls. I have been an EE customer for three weeks. For three weeks I have had confirmation that I will not have an increase until March 2025, yet they have increased my costs. To cancel the contract will cost me c£1300 💩
Is this a criminal activity, negligence, or what? They mislead a customer into a position that takes c£1300 to get out of. I would never have believed that being moved from BT [after being a customer of over 30 years] to EE would involve me in some form of underhanded dealings and activity. I am shocked at finding myslef involved with such an unscrupulous organisation that does not fully record customer calls, resulting in a customer getting trapped in a contract that cost c£1300 to cancel!!!!!!!
For the next customer: get the agreement in writing, or by email before the trial period is complete so that you can cancel at zero cost!”
“Joined EE from Sky on the 21st March, however the switch over was poor. Offline for 48 hours, new router dispatched which didn’t cure it. Engineer came into the house, and the 28mps I had managed to find was lost completely by the engineer who left the house in a fluster, and I was worse off than before he came. An Openreach engineer was then booked, but this wasn’t for another 4 days. Today was the day he was supposed to arrive, and I changed my day to suit. He/She failed to show, and never let me know. I now have to wait further two days for this appointment and I will have to reschedule my day again. If I could return to Sky, I would.
Still to be resolved and the contact from EE supervisory or customer care has been non existent”
“So I understand that the contract options change. However if you say I am due an upgrade you should also tell me it won't kick in even it the last 30 days but when the contract ends...... very poor communication. Also called up on the same day to cancel a number and only found it out in an actual EE shop it never got cancelled. EE is definitely going downhill”
“Took 5 months last year to get credit added to account. This year was offered 2 months credit to account. Spoke to Conner today no credit no note of it on account. Nothing done. Then wrongly notified complaint closed. Useless. Last year also debited account with the credit amount instead of crediting it! Have made complaint and doubtless will take mo ths again to sort.”
“I spoke to necho yesterday ,great customer service from him was so satisfied on the fact that he did everything to help me with what I needed
Thank you once again”
“Just got a new hub and cannot link it to my telephone.I have just been told it could take up to the 25-03-24 to fix leaving me with no land line.
Do I get compensation as no doubt my telephone bill will stay the same.”
“Please avoid these thieves. I tried cancelling my contract mid term and they want full payment including tariff. This wasn’t the case in the past. You would only pay for the phone,if you wanted to early terminate your contract. They make you sign there new terms and conditions now. They are sneaky thieves. PLEASE AVOID”
