“they stole my money,
i called up and said i was going on holiday for a couple of weeks, i agreed to be charge a additional £50,
they stole my money by continuing to charge me £50 month until i released 4 months later, they also up on a additional £24.50 part surcharge without telling me.
i did not offer me a full refund.
they out there to steal your money. do not use them”
“Broadband customer 900mbit fttp. I am constantly rebooting my router, was switched from BT to EE and to say that despite their protestations that nothing has changed I’ve gone from having a rock solid connection that never went down to constant issues with speed; ping; jitter and poor signal from their rubbish box. Also can’t split the signal 2.4 and 5ghz into seperate networks it’s caused
Me no end of headaches! Very cheap crippled broadband box with very poor service. Not a scratch on bt”
“If I could give 0 I would… being absolutely ripped off by these guys, been with them over 3 years! They have put my bill up twice without informing me, now paying £55 a month, rang them and they said I’ve just been unfortunate that i have been hit twice by the pay increase… ooh and not to mention my data only lasts 4 days, even though have WiFi at home and work…. Anyone know what I can do? They say I have to pay £300 to get out of the contract that ends at end of the year 😢 absolute rip off!!!!!!”
“I switched ftom normal broadband to super speed broadband the engineer came to fix new box in the wall but he reassured us that i can use the normal broadband until the switch over but what he didnt tell me is it was already switched over so i lost my broadband and internet had to take annual leave because i work from home and couldnt work also never explained i need new router it would come by royal mail that was 3 dats ago iam still waiting so my advice is font go to faster speed it too much hazzle and your without broadband/internet so i complaine to manager was told all i would vrt back is £20 00 that wont pay for the phone calls or loss of service so i wish i hadnt changed to EE not happy with service at all”
“I am really disappointed with EE service as my internet is dead and phone always disconnected while I am taking to someone .ee charge me for nothing and i have to buy another SIM card with Giffgaff so i could carry on my work as Uber driver i have lost alot of job because of ee until now i have no internet connection but as soon my contract ends i will go away form EE”
“There seems to be absolutely 0 customer service for pay as you go customers and then trying to find a way to resolve an issue which we result in more service for EE and more spend on their product, impossible. Terrible Terrible Terrible customer experience. No testing, QA or anything. Complete lack of engagement as a brand and as a provider.”
“The deal I was pressured into from BT/EE is.far more expensive than I was led to believe. Appalling service from both and very much regret changing from Sky. When contract is up needless to say I will be going back to Sky.”
“Contracts so expensive they can't get there console offer correct ordered an Xbox series x bundle with vouchers item came no vouchers called them the sent another and same problem spoke to 8 people still no luck very bad customer service”
“Appalling service. Being ignored by the ignorant social media merchants for an issue they refuse to resolve. The worst company and service and staff I've ever had the misfortune to pay wages to.”
“Have to say I'm very happy that I took out insurance on my Pixel Fold. I had some accidental damage to my inner screen, still unsure as to how it was caused but without quibble I had a replacement phone within 48hrs. I put in the claim on 17/6 and by 19/6 I had a brand new replacement . Thank you, very much recommended.”
“Bad customer service. I was promised I would receive my remaining pay as you go credit and refund would be issued by cheque.
5 months on still not received it going around in circles. Now been told the policy is they don't sent refund by cheque of balance after being given wrong advice from the call handler.”
“I used to be with this nasty company until they showed their unethical, predatory streak.
Phone got stolen abroad. Cancelled everything. When they sent me a new sim, they had sneakily and unlawfully changed my contract teems so I got a huge bill. Like I needed that after the trauma of being robbed in the darkest of Africa!
When I called they tried to gaslight me.
What they did was predatory and unlawful. I switched to tesco mobile and ever since, I get random unsolicited texts (gdpr breach) from these clowns telling me they miss me. Too late now sweethearts, shouldn't have taken advantage of me in my darkest hour.”
“I was sold a contract on June 3, 2024. During the sales process, I was assured multiple times by different customer service representatives that the contract included unlimited roaming and access to Netflix for £19 per month on a one-month rolling basis.I am now deeply dismayed to learn that the information provided to me was totally wrong! Upon further investigation and a follow-up call to customer service today, I discovered that roaming is actually charged at £2.47 per day and the contract does not include Netflix. This directly contradicts the information I was given during the initial sale and subsequent confirmations. Never EVER EE!!”
“Absolutely a nightmare I've gone through! They completely ripped me off and lied from the beginning to sell me their broadband. The saleswoman promised me a new handset for free and that my phone and broadband together would cost £80. She also said they would refund any penalties I received from my previous broadband provider.
Short story: I received my new iPhone and the broadband was installed. So far, so good. However, the engineer who came to my house was talking about how his wife was sleeping around and about his daughter's date that night and what the guy was after. This is the kind of person they send into your home!
Then, a month later, I received a £160 bill, and the same the next month. When I called EE, they literally told me to my face that they knew they lied to me but since the 14-day notice period had passed, they couldn’t help me. Not to mention, getting a refund for the fine I received from my previous broadband provider was ridiculous. An anonymous person kept emailing me saying I needed various documents, and ultimately there was nothing they could do.
I give EE zero stars for being such charlatans. They have gone from the best to the worst, and I hope all the people responsible for this rip-off face the consequences. That's all I wish for them!”
“Used to have great network coverage, but over the past year, we have experienced continuous issues with connection, calls cutting out and phones not even ringing, only to see missed calls / voicemails. I've reported it several times, but keep getting told "our masts are working fine - no issues at all"... which is infuriating. Furthermore, EE apparently don't let their advisors log any problems when a customer reports them and you need to go onto their network coverage checker to do this yourself, which always seems to be out of service, so you can't log the issue (presumably why they think everything is fine, because no one can tell them about the problem).
When querying with EE what contractual obligations they have to ensure a suitable standard of coverage, the answer is quite simple... I have a contractual obligation to pay them, every month, without fail; and they have no obligation to deliver any satisfactory standard of service or coverage in return.
I'm told I can't even report it via the Ombudsman, as we have more than 20 employees, so they can only recommend I seek legal advice. That was their response to my complaint. No effort to investigate the issue or resolve it at all.
I have highlighted that, as a customer of EE for years, we have never experienced these problems before, but there has been a change in the past 12 months. Unfortunately, no one seems to care, because their "masts are all working perfectly".
So we have no reason to continue using EE, as they are no longer the best network provider and their customer service has definitely slipped a long way. Unfortunately, I still have to pay their bills for the next 2 years of contract regardless of the fact we are having to rely on wi-fi calling, which itself is unreliable and is causing us major business disruption.
Really disappointed that they have joined the crowd of disgusting large companies who treat their customers this way and value a quick buck, rather than retaining their customers for the long-term; and who rest on their (quite frankly) immoral and contractual terms, rather than doing what is right.”
“Delivery company dpd are appalling, twice they have promised to deliver but both times have failed to do so. So many people have related stories. Time for govt intervention.”
“I called originally to see if I could have my landline removed and they said I would have to start a new contract and forcibly sent me a whole load of equipment that I never ordered. I sent the package back the minute it arrived in post. Now getting bags for return and sorry to see you go letters. I have every intention to leave when my contract ends next Feb but will see it through rather than pay a fine. Worried they will now cut me off. There is no one to talk to. High pressure scam sale.”
