“Unlawful overcharging, lack of transparency, insufficient network and unable to provide essential service that enables you to receive calls. Basic communicative needs cannot be met with fairness or acceptable standards. Don’t go with EE!”
“Absolutely diabolical treatment from EE. Left after 11 years of being a customer. Greedy, not helpful, not accessible and as soon as you say you want to leave you get treated even worse. Glad I left.”
“Let's be fair, EE was once (a decade ago) a decent and reliable, service provider. The advent of British Telecom as a main player, has quickly turned EE into a cheating, money-grabbing scam. It is to mobile users and Broadband customers, what Rachman was to privately rented housing.”
“DON'T GET ANY EE CONTRACTS!!! YOU'LL BE SCAMMED!!!
I've got my contract in Crouch End, N8 in August 2022 and I haven't been explained by the staff that inflation will go on 31st March 2023 by £10.66!!! on top of my contract prices...!!! What will happen in 2024...?! God knows... referring to the Government inflation?! it's not an excuse...!!!
Crouch End EE staff lied to me and today, on 27th February 2023 were absolutely unhelpful!!!”
“Scammers
They sign you into a 2 year contract , then hit you with a 14.4% increase . Con artists .. if you join this company insist on 12 month only contract . Do not do 2 years .”
“Absolutely shocking, please please please avoid this vile firm ,
My wife and me went to the metro centre and she cancelled her phone and l got two phones on my account, where l paid both bills , she received no bills as usual so we obviously took it they had closed her account as requested,
My wife recently went onto online banking and found that EE had taken £21 per month for the last 4 years ,
Informed EE and was offered 6 month money back , instead of 4 years money that they extracted for her account, it’s now in the hands of the ombudsman
But either way we will close our accounts and l will have 12 other people who l know do the same , it won’t bother EE because they have such an atrocious reputation anyway , this is what you get for being a loyal customer for 15 years ,
I also went weeks with a poor reception, and when they finally fixed the problem they slyly added £10 per month to my bill with no explaining , when l found out they were robbing my account l contacted them and was told because l can’t get a reception now they’ve put my bill up 😂
I got a refund , but had l not noticed l have been they would have took the money out for years
This firm is completely disgusting, despicable, vile,
No morals zero loyalty to long term customers,”
“Thieving scum. Avoid this circus of company!!! I placed a complaint In October and I've had to go to the ombudsmen in order to make any progress. Their complaints department is full of iliterate clowns who have trouble reading or even providing a response that shows or demonstrates, they have an understanding of the hell a complaint is. They also have some of the most incompetent managers I have ever come across in my life. You'd have a better conversation talking to a wild raccoon than with these idiots. Its shame I had to give a star because they deserve nothing. EE if you ever see this I want you to know from the bottom of my heart that you are SCUM along with the imbeciles I have spoken to in your complaints department.”
“I am EE customer from 24 months but now my contract is ending tomorrow and i am happily moving from EE to any network because of many reasons…Reasons are already mentioned by many reviewers and i am endorsing the fact that EE is not deserving more than one *Star* Rating…
-Customer Service is 0/10
-Extra Charges for no reason
-My contract monthly payment was increased from £68 a month to £94. Please don’t be scammed with EE discounts…”
“Exploitative and despicable treatment of their customer base. Hidden charges, "inflation fees" over 10% higher than actual inflation, computer says no attitude to requests for help. Ultimately I regret ever dealing or signing up to EE and will take the first opportunity to get away from them and never use them again. If you're considering a network DO NOT USE THEM!”
“Greedy, money making company. They increase contract prices every year not in line with inflation. This year being a whopping 14.4% increase. They are disloyal and find anyway to rip you off.
An uncaring, selfish company with no customer service or customer loyalty. All they want is OUR MONEY.”
“Been with EE for years, no problem... Upgraded my phone 3 weeks ago and now been hit with a 14% rise (inflation plus 3.9 %)..... Surely its the job of the guy selling the deal to inform me that it would go up before I get my first bill ?... READ THE SMALLPRINT COZ THEY GOT YOU.....”
“My mother became very ill in December 22, and that is the last time she used her mobile phone, I tried to cancel but was told only my mother can cancel”? but she to I’ll, I was told I need power of attorney now power of attorney cost quite a lot of money, my mother doesn’t have money she lives or lived in a flat,so long and short of it ee carries on taking her money .now my mother as past away I rang ee this morning to cancel I was told the department for cancelling when someone dies was very busy and someone would call me back in the next 5days the only company ive had this problem with is ee, canceled virgin no problem, gas electric, subscriptions all no problem, ee have no compassion they keep you hanging on as long as possible to keep on taking your money.”
“Awful people took 10 days to install broadband when I moved house. Openreach said ee engineer made a mistake and Openreach said ee had. Eventually Kira helped me advising I was due compensation that would take 30 days!,
Since then they have taken £67.75 and now have sent texts saying I owe £28 plus another £155.24. DO NOT GO NEAR THIS COMPANY”
“Please avoid these thieves. I tried cancelling my contract mid term and they want full payment including tariff. This wasn’t the case in the past. You would only pay for the phone,if you wanted to early terminate your contract. They make you sign there new terms and conditions now. They are sneaky thieves. PLEASE AVOID”
“One of the worst networks and the staffs are very rude and unprofessional and doesn’t know anything about the job they do I’m sure you guys will take this lightly but trust me I’m waiting more than 1 month for my sim to be changed to my old number but unfortunately nothing goes well as I have been trying to call them and trying to solve this problem but it fails whenever as I spoke to the staff there and they said yes but hasn’t done anything about it !! Soo please guys be careful before you purchase anything from EE please think of the insults they do for their customers!!! Bye bye EE!!”
“Probably the worst customer service that I have dealt with,one just contradicts the other and they don’t know what they are talking about, keep well clear of them”
“EE are scamming people, I took out a 30 day contract and was told at the time that the payment was taken and that it would cancel after the 30 days, there was nothing more for me to do. Then I receive a final demand letter, the first letter ever sent by them, saying that they are passing my details on to a debt collection agency. I called up to be told the payment was not taken and so I paid right away and asked to confirm everything has now been cancelled. They said I needed to pay £5 to cancel and then on further pressing from my side it came out that there would be another 30 days where another bill for £30 would need to be paid. Utterly infuriating as at the point of sale I asked repeatedly to confirm that the term would be for 30 days only and would cancel by itself. Once they listened back to the call they were able to verify I was miss sold the product and cancel it straight away. But shame on EE for scaring people and sending threatening letters when they are miss-selling products to customers. Avoid at all costs as this experience is not the only time I’ve had this, 8 years ago they put a black mark on my credit for a mistake THEY made and were only able to put a note to explain that it was their fault. I’ve learned my lesson and should never of gone back to them in the first place. I hope no one else has to go through this so I would strongly recommend looking elsewhere as it’s not worth the hassle.”
“I have had nearly 2 months of stress from EE.
After a software error ocurred with my Google Pixel, Google advised me to send it for repair via EE as the phone is under warranty. I did so.
The screen was cracked during transit and EE tried to charge me £110 for the repair but the crack was obviously not my fault. I spent 6 weeks going back and forth with EE taking up hours of my time contacting various departments to find a resolution. After 6 weeks they agreed to repay me (by BACS transfer after I initially paid the money!).
Now they have quoted me over £700 as they are saying it has water damage. The phone has not been in my possession for over 6 weeks. So the water damage has not come from my fault.
The situation is completely unacceptable and I have endured stress for 6 weeks that will now continue due to even more issues.
It goes without saying that EE do not care. Their processes need to strengthened without a doubt.
I will never, ever, give ee a cent of my money going forward.”
