I have had nearly 2 months of stress from EE. After a software error ocurred with my Google Pixel, Google advised me to send it for repair via EE as the phone is under warranty. I did so. The screen was cracked during transit and EE tried to charge me £110 for the repair but the crack was obviously not my fault. I spent 6 weeks going back and forth with EE taking up hours of my time contacting various departments to find a resolution. After 6 weeks they agreed to repay me (by BACS transfer after I initially paid the money!). Now they have quoted me over £700 as they are saying it has water damage. The phone has not been in my possession for over 6 weeks. So the water damage has not come from my fault. The situation is completely unacceptable and I have endured stress for 6 weeks that will now continue due to even more issues. It goes without saying that EE do not care. Their processes need to strengthened without a doubt. I will never, ever, give ee a cent of my money going forward.