“We were told switching to fibre would be easy. Don’t believe that for one minute. All your internet devices go offline, and then you have to search for passwords to reset them. Pitifully unhelpful.”
“Not very happy at the moment with my ee mobile phone the internet at home is only picking up 2 bars when I’m in the house in the kidderminster area also my 4g well that’s hit and miss may get 2 possibly 3 bars and even when I’m in the house or round and about people are saying when they speak to me that my line is a poor connection when I use my phone down my caravan in brean the 4g is very poor I keep getting texts off ee whether I’m at home or at my caravan saying there is a problem in the area and they are fixing it but unfortunately doesn’t make any difference I have been with ee whom was first orange back about 25/30yrs but I definitely think when I’m due for an upgrade I won’t be going back with them Look at the photo I have taken re strength of wifi in my house top right corner not out and about to send strength of 4g photo”
“sadly orange customers that have been drafted over are not helped at all. all i want is to speak to customer services and cannot. permutations just too difficult. WHAT am i supposed to press?? WHY is it so difficult. Simply dreadful. 12 years loyalty to orange and been sold off to goodness knows what”
“Not happy! Tried to buy a phone outright. Only 2 phones to choose from. Not everyone wants an expensive monthly spend on a phone, especially if you are not a heavy user. The staff in the shop were very nice,but on the day the systems were down so the sale could not be completed. We were asked to call back in a couple of days. When we went back the deal we were offered was no longer on the table and in fact the salesperson could not even be sure how much would be coming out each month by standing order. We walked away at this point. Later received a txt asking to rate between 0 and 10. Gave a 0 and then received another txt asking why.
I asked for someone to ring me so that I could explain as I felt that the shop had been let down by head office . Heard more! Feel like they just want to collect numbers and not quality research which will really improve service .”
“Particular mention to Joanne and Grant in Reading Oracle store. After 6 weeks of trotting into Broad Street branch , various email chats and telephone calls with EE customer service to sort out my problem( whatsapp wouldn't send or download photos when not on wifi) they took time to triple check everything. Grant suggested a complete reset of my network settings and Bingo, it worked. Problem solved. So I'm very happy now, especially with them. But really EE should have done this in the first place.”
“I have just joined EE network & so far it's fine. The staff in the Scarborough uk store were very helpful. What I would say is I was we the 3 network for over 5yrs. 6 weeks ago I was contracted by there call center center in Mumbai. I did not asked for the call & I could not understand the Indian caller as his English was appalling. He said I needed to upgraded my monthly DD. As I could not understand him I agreed. I was still confused & annoyed by this. I spoke to others who used 3 network & they to had suffered the same fate. Some had not even been contacted by 3 network & 3 network just increased the customers DD. The customers only found out when they checked there bank statements. I went into the 3 network store to cancel my A/C only to be told I had to pay £167.30 to end my A/C. I was told that as my new monthly tarif had changed it was classed as a new A/C. Even annoyed I still closed the A/C. The 3 store staff in the Scarbrough store especially the femails are rude, smug & cocky. Others like me have sufferd the same fate & cancelled there A/C with the 3 network. So to everyone who may be thinking of joining the 3 network best avoiding the 3 network altogether. Especially in Scarborough & please inform your friends & Family it will save you a lot of money by this scrupulous company.”
