Have been a customer of EE's for over 6 years (3 contracts) Have had absolutely nothing but praise & delight for them. However, EE seem to have forgotten their customer service quality. My contract ended in December, I had spoken to them in regards to pricing on upgrades, it worked out around £15 a month cheaper elsewhere (this is my package without the device) So I asked the cancellation to be forwarded with a PAC code, and they had confirmed this is noted against my account. Having had such great service from EE in the past, I was considering paying the £15 extra per month to know that I am in safe hands. However, despite contacting them in December, they are stating my contract is rolling per 30 days and being February now, I have a £150 bill outstanding for the 2 additional months. Google 'EE 60GB Data package' and they sell 60gb Data, Unlimited Calls and Texts, to your usual 'Joe Bloggs' for £15 a month. I've also explained I'm a key worker, I've recently fell ill from Covid and had to take 2 weeks off work on SSP. I have pleaded four times (3 on live chat, 1 via phone call) that on this basis, they re-look my costs and I will satisfy a reasonable bill for my package without my device costs which is fully paid. However none of this matters to them. Perhaps I was interrupting their dinner every time I've got in contact. I don't know. The recent negative reviews says it all, This company has had a hard change in stance. And this is not how such a large, trusted organisation should conduct business. I will follow up with the financial Ombudsman and I'm sure independent investigation body's would be highly interested in Telecomm's sapping people's money during these unprecedented times. As a general note, do not use live chat right now, customer service etc is fine, but if you speak to the complaints department, they just want a tennis game full of arguments and are incredibly rude, ensure you email yourself a copy of the chat logs.