I have an iphone 12 pro max. I have suffered from bad signal for two months nearly. Below is a small list of what I experience: - 4G 1-2 bars of signal whether I'm indoors or outdoors - at times sending a whatsapp message would take 5 seconds for the tick to appear - it is very difficult to hear people on the phone whether its wifi calling, normal calling or whatsapp calls - I have never seen 5G whether and I live in London I have subsequently contacted Apple and they ran tests, they have found no faults. I have contacted EE on numerous occasions. They even sent two new sims (once end of Dec and early Feb), the second time they even sent a different phone for me to test the signal. Still, the issue is the same. Apparently all possible checks indicate everything is fine. The case was dealt by a 'level 2' agent. The impression he gave me was that I was lying about my case. The agent said he could not help me or escalate it further and referred me to Ombudsman. This was the conclusion: EE couldn't sort my signal problem out but they cannot credit my account and wouldn't terminate my contract (I have about 14 months left in my contract). This is exasperating.