I have only recently changed from Vodafone to EE and it was the biggest mistake I have ever made. After being given the wrong information about what it would cost me to use my phone abroad I ended up with a very large bill and did not get anywhere with customer services trying to sort the matters and my phone was then disconnected. I then had another issue when I damaged my phone and claimed on the insurance. After 2 failed deliveries due to the driver not being able to find my address I had spent a total of 8 hours waiting in the house with no phone call to say they couldn't find my house I was then told 20 would be credited to my account to say sorry. Third time lucky the phone arrived only for me to find out that I had been charged the 75 excess fee twice and the 20 pound good will jesture was actually just a refund of the failed delivery fee. After talking to customer services and explaining that it was not my fault they couldn't find the address so I should not have been charged 20 pound in the first place I had nothing but rude replies from the idiot on the phone. All this was after speaking to 6 different people and having the phone put down on me twice. I was sent to the store to be told I could only solve the issue over the phone wasting more of my time so I will now be going back to Vodafone who never gave me any problems whatsoever. Considering it was my fathers idea to change to EE I will not be taking his advice again either as he has had the same problems