Very good at selling (lying) not so good at actually offering a service After many years of using a pay as you go plan I was called with an offer for a Sim Access plan, as I travel often I asked the representative if my access to roaming would remain the same (she reassured me it would). A few months later I am now abroad, my roaming hasnt activated and EE tell me its because that is deactivated on sim access plans and my only option is to "keep paying on time and upgrade to another plan". I am now unable to access my mobile banking because I cant verify 2fa as my roaming is off. So no money, no phone, on holiday and EE refuses to do anything to help.