I have been an EE customer since 2009, sadly when I recently went to upgrade my phone I have experienced the most appalling customer service. I was unhappy with the offers available and misinformation provided, so I queried this with the customer advisor, only to be laughed at. The next person I spoke with under his breath called me a “b***h”. I have raised complaints about these incidents but I am yet to speak to a Manager. This has been ongoing for a month now. I tried to speak with a manager again on Thursday only to yet again be treated in the most unprofessional way - this time the customer advisor started quizzing me about my complaint, I repeated that I wished to speak with a manager only to be told they would “only say sorry” & “what else did I want?”, additionally during this call there has been a GDPR breach. Having been a loyal customer for years, I am utterly appalled the staff’s behaviour, clearly EE don’t take complaints seriously & staff are not following their own complaints policy and breaking the law. All I wanted was to upgrade my phone! EE - when you respond to this review: Yes, I have also raised it on your website. If this is not actioned promptly I will be left with no choice other than to escalate this to the regulator.