Terrible customer service, I was sold an iPhone 7 with a measly 32GB which was overpriced and not a great deal. The market has since moved on but I am still tied into a contract with EE. Add to that that they’ve charged me for an add-on which I’ve been trying to remove for months and you are looking at £32+ a month for an iPhone 7! Are these people deluded or what? They already know I am going elsewhere and they are trying to make as much money as possible before losing my business. EE is a terrible company to deal with and I have been with them for 4-5+ years they are horrendous and not worth the money. It was a hard decision to join EE because my previous provider was doing a good job and there was a lot of competition but it’s fair to say it won’t be a hard decision leaving EE. I’m not surprised to see EE has a really low rating and that many people are unhappy with their customer service.