I joined EE only 4 days ago and I have received the worst experience so far. Firstly, I was given the wrong plan (SIM only data) when I went to sign up in store. I realised the day after, I couldn't make or receive calls. I pursued to enquire, complain, call you name it, all to no avail. The online live chat service was the worst - after 40mins of waiting for someone to communicate with me, I ended up ending the chat because no one attended to me. None of my complaint emails have been responded to, neither have I received any other correspondence to my query to change and resolve this issue. The only successful communication I had was with tech team who were the ones advising my plan was a data only plan and I needed to speak to 'returns'. Their line was constantly busy and ask to send an email to 'channel.returns@ee.co.uk and a link will be sent back so you can fill in to state the nature of return.......still waiting for that link. Well, to cut a long story short, I'm going back to my previous provider. Been with them for over 10 years and haven't had such BAD CUSTOMER SERVICE. the only reason I was leaving was because I began to experience network problems (which in fairness, isn't the worst) but it can be frustrating. In my opinion, EE hasn't fulfilled the standards which I hoped to experience, and I haven't even been with the a week. Please AVOID if you can.