Free upgrade turned into a not so free upgrade, turns out I had 3 or 4 phones because 1 sent shop 1 sent to my house and already have 2 phones so should stay 2 phones not 3 and a 230 quid bill when ee knows I don't cope well with this , epileptic single dad worrying about money and sir its fine anything over we'll give it you back , 1 went to shop so I paid for another line which I was told to do which took phone to 65 not 75 quid but still charged 75. I've done everything they've said been with them since they were orange , loyalty customer with problems just treated like rubbish I would advise anyone to go to a different mobile supplier if you want a better experience, my 2nd phone finishes in Feb and if they don't drop to 65 which I was told they had to by a ee person on the phone, I record all my calls because I'm epileptic. Glad I do. Lovely phone but it's galaxy nothing to do with ee. Yeah I'm leaving after this phone. I'm sure someone else would like my money