went to change my old Motorola for a Samsung galaxy fame so I could have Bluetooth. this was on Friday they said I needed a new sim and then my phone details and number and £24.84 credit would take up to 24 hours . Saturday we went down and then a boy served us, he said he'd phone and someone on their had entered everything manually so my phone would be sorted in 24 hrs., We went down today , Monday and I can't use my old phone as it's no longer registered and I can't use the new one as I have no credit and I don't know if my old number has been transferred to the new phone or not. A right pain and no phone, it's been a fiasco from start to finish( only it isn't finished yet). Never had problem before changing our phone.