Upgraded my phone as recommended by EE to Samsung S22 which they tried to deliver to the wrong address - once received on 29th Nov - I had nothing but issues with my mobile network - and the service on calls was poor too - people could not hear me - I worked it out that the problem was my phone - I complained within the 14 day cooling off period - but they refuse to swapp out my handset and expect me to pay my bill for no service - I am now waiting for my referral letter from the EE for me to go direct to The Ombudsman - let's see how long that will take - I have been told 5 working days? I have spoken to at least 10 different people Tracey - Jordan - Becky - James - Ryan - Jamie - Caroline - Lyn - David - Linda and many more too many dealing with same complaint and none were any help - Great Customer Service.