Ive been a loyal customer for years i have 3 plans up for renewal this year mine was up today went online to upgrade choose a plan paid £30 fee then it popped up a message saying there's a problem with the order rang ee to be told its a online problem i can do the order for you after going through the same deal over again told id need to pay the £30 again on the phone over an hour got the text accepting the t&cs to then be told the order could not go through as the phone was out of stock why let me go right through the process to then be told that the phone is out of stock great treatment of a loyal customer im now going to change provider with all my lines as they come up for renewal also the person I spoke to just kept muting the call without explaining