The EE app and website are awful, everything is directed to the website and app that constantly logs out even with biometrics. Even following the password reset, when I know I have the right details to log in, is painful. To the point where I want to change supplier. I've been a customer of EE since it was owned by Orange. I don't want to be a customer anymore. Avoid at all costs, the customer service is BT standard which means its really bad, they don't care about you as a customer and just rely on you not having much choice. Every costumer experience is awful, but particularly using their online tools. I don't know how they make it such a painful experience, even checking data usage is often met with an error message.