The company has no regards for their loyal customers and doesn't treat them like a good customer or friend for that matter to keep them. They treat their loyal customers exactly the same as new customers.... There should be difference between new and loyal customers.
As one of their customer services mentioned to me the company doesn't care coz if i leave they are not gonna lose as there would be another customer joining them.
I wish i wasn't as loyal to them.... I feel so disappointed and betrayed.