FRAUDSTERS!!!!!!PROTECTED BY HIGHER FRAUDSTERS!!!!! CUSTOMERS HAVE ZERO CHANCE WHEN DONE OVER!!!!! FRAUDSTERS!!! ABSOLUTE BULLIES!!! Never ever provided me with the minimum guaranteed Internet speed, yet stupidly I gave them them every opportunity to investigate any potential issues and try to resolve.....which lasted over a year!!!! After a year they closed my case despite not being resolved and have the nerve the charge me a termination fee, despite it being their policy that they should offer early exit if they can't fix the problem. Took the case to Ombudsman, which was also pointless as I lack the necessary equipment that EE have to prove my download speeds were below standard. Whilst case was with Ombudsman, EE were threateneing I pay any fees or they would get debt collector on me and ruin my credit rating! Complete and utter F***ing B**tards!!!!! AVOID AT ALL COSTS!!!!!!! Even their policy can't be trusted because they ignore it, knowing that customers cannot prove a damn thing against them!!!!