I was trying to speak to someone as my elderly mother (90) forgot to cancel her sim and has been paying £30 per month. I needed to speak to speak to someone. I phoned and was told it was £3.60 for them to answer call and £3.60 per minute after. After pressing all the buttons taking me through different departments and fully aware that time was clocking on. An automated voice told me I was in a queue and it would take 20 minutes. My maths told me the call would cost me £79.20. Unbelievable! Outrageous! Pure robbery. EE should be ashamed!
