Would give 0 stars if I could. Currently paying £90+ a month to EE mobile for 2 mobile contracts (one of which is a SIM only) and a data package for an iPad. Wanted to cancel the SIM only (£15/m) as J needs a new phone so we need another full contract. EE want to charge me £47/m for the privilege of upgrading my contract (with 25GB data). I can get the same phone, same spec but unlimited data, on Tesco for £28/m (once taking 10% employee friends and family discount into account). I've been with EE for over a decade. They've charged me more and more every year for the same (or even worse) packages. To upgrade is free, but obviously far more cost per month than to cancel - which comes with a hefty £238 cancellation fee. They won't offer any discount as goodwill gesture/ long-term customer loyalty/ anything - either to the termination fee, or to the other contracts I have, making it worth staying. They will NOT even attempt to price match any other provider. Their customer service department are so rude and stuck up that they insist that they are the best and you'd be mad to even consider another provider (yes, they said this). Tesco, allegedly, are a farce because all they do is sell stock cubes (yes, they also said this!). What they don't know, is they were on speaker, while I was IN Tesco! The advisor there said that if she spoke to a customer the way I was spoken to, she'd get fired on the spot. Was on the phone for 42 minutes and eventually I left Tesco empty handed, still tied in to EE, and in tears at how I'd been treated by their customer service.