Absolutely appalling company!!!! Issues as follows : - (1) When they was Orange I acted as a guarantor against my daughters contract for 24 months. When EE took over Orange they extended the contract by a further 24 months WITHOUT my awareness or authorisation. They claim they have no records to confirm this!! (2) As a result I have been left paying the bill. Daughter is another issue :-( (3) I have requested on numerous occasions s final settlement figure IN WRITING, but they advised this is not possible. (4) Debt collector involved due incorrect notification by EE; payments are up to date. I have been advised by debt collector that action cannot be removed until advised by EE......"this could take several weeks". Fast enough to send a letter out....but not withdraw it!! (5) Customer Services normally take 20 minutes to answer calls with a faulty 'on hold' music doing a Norman Collier. AVOID USING EE AT ALL COST. YOU WILL REGRET IT !!!!!!!!!!!!!!!