Absolutely disgusting service. I have been using ee/orange for years! my phone breaks so I upgraded early. everything was fine when speaking to a gentleman from the upgrading team. I paid extra for next day delivery as I now didn't have a phone to use and there was no problems. However, after waiting at home for my delivery with the time allocated by dpd my phone didn't arrive. I called and didn't get through to anyone. After waiting all weekend with no news about the whereabouts of my phone I spoke to two people and only after contacting dpd I found that my delivery had been cancelled by Ee. No one told me. After much investigation I find out I have been accused of fraud, for a reason no one knows. No one is able to help me unless I call off my original handset to prove I own it(Which is broken-hence the reason for the upgrade). Now I have no phone and no idea of when I will be able to get one. they wont let me cancel the contract unless I pay £700, although I don't even have the phone. Absolutely ridiculous to accuse someone of potentially frauding who has done nothing but simply ask for n upgrade on there current contract.