On Saturday morning my signal completely disappeared leaving my household (two phones and one 5GEE router) completely without internet or the ability to call and text. Their website says ‘there’s an issue that should be fixed in 16 hours’, it’s been 72 hours, I’ve called them three times just to be told no one is looking into it yet. EE are expensive, because they’re ‘the best in the UK’. But that doesn’t seem to be true now at all. 1st and 2nd line support can’t do much about the issue and can’t pass me to anyone higher to talk to. Absolute joke, EE don’t care because it’s just a one mast issue (there’s only one mast for my area). Don’t buy into the self proclaimed ‘we’re the best’. When there is an issue because of THEIR OWN ACTIONS they just don’t do anything about it.
10 months ago
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Alice, Customer Support

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