Masuma Begum
They said my contact on ‘0’ cap spend. I ended up spending extra £246 without even knowing and had no idea how it happed and it happed trough ‘apple app’ once I looked into Apple app history there’s nothing no transaction whats so ever. Anyways after talking 3 days to their customers service offcourse it had to be over 50 mins still they couldn’t do anything. First time talk was useless because they told me to speak to Apple cause they can’t do anything even tho it’s their fault for charging me. Who knows that I’d be charged by my phone bill. It was ridiculous! Second time call they said they will send me statements for better view and it didn’t no come anyways .. on the last call after 10 days of waiting they goes they didn’t send it it’s in the system to for some reason they couldn’t send it. Anyways that person felt sorry for my bill this and that she asked me if I spoke to Apple regarding my bill and I did so explained her everything again so she filled up a form and said will call me on Friday so I told her to make sure to call me cause many times at many incidents they said they will call but never did. So she promised to call back on Friday at 4pm and today 00:39 it’s the 3rd Friday. I am so not bothered to call them anymore they just mugged off their own loyal customers. Been with them for over 12years now. I have 4 contacts with them now I can’t wait for my phone contact to finish so I can get out. On my last contact they said they will give me credit worth of my next bill if I pay upfront cost which they didn’t. I got 10% discounts for being loyal customer I can’t deny. about the credit i had to talk 3 days with their comfort giving customer service they goes they will hear the recording to make sure If they said that. So after hearing everything they will call me back this where they disappointed me at first. Anyways I still did not get my credit but it’s fine I guess that what they do. But my phone bill is way too much to ignore this time it’s extra 247 and all together my phone bill came up to 349£ so it’s not a joke. With ‘0 cap’ we try to stay safe but they are like other way round telling me ‘oh it’s 3rd party transactions we can’t do anything so yeah I wish I could give 0 and I also wish if I could leave them right now!. EE is playing up way too much. This is how they will lose all their customer one day.
8 months ago
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