Sam Robinson
Scam artists on Roaming add ons!!! Scam artists!!! I never had issues before and have been an on time payer to EE for a long time. I was about to go away to Turkey for 5 days. I contacted EE asking them to add world travel roaming to keep my costs down by paying a daily charge of 7.80 or something close to that. (more expensive than other major networks but that's not my issue). When I spoke to them on the phone they said that they were having system issues and could not get their system to add the product to my account. but what they did say is that once I arrived in the country I should text WORLD and it would be activated. I did this which is similar to texting TRAVEL for your data. But unlike data what I wasnt told was once you recieve a response text, you then have to click into that text so you can view it all , and right at the bottom after the message speal and telling you about once you return home etc, it then says text YES to activate. (You do not have to to this for their travel) there for they never activated my roaming. I have now been left with a near enough £600 bill!!!! I have contacted EE and have been offered firstly a 25% discount and now it has been upped to a 50% discount. Still leaving me with a huge bill. when I am questioning why I cant have it reduced to £8 per day tariff for text and calls roaming, I have been given a "well you should have been more thorough"!! Please explain to me how by calling and asking for the service to be added on and being told they had a problem their end, then after being told just text WORLD like you do TRAVEL and it will be added is not being thorough??? I have asked to have the reduction as it is obvious from my recorded conversations etc, what was going on, but yet EE think it is still fair to blame their customer for this situation and over charge. Disgusting service.
7 months ago
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