Everything is wrong. Am on verge of a breakdown. Problems since early last November. Why oh why did I change from BT to this shower Latest is they cut off my landline last Friday. Only knew there was a problem because friends were getting “user busy” I. Phoned 150 - number I will never call again in my lifetime to be told by a female that I didn’t have a landline with them. After hanging on and listening to the hellish music racket a bloke told me I didn’t have a contract with them so they had cut me off. I desperately need landline as cover with EE on mobile is poor. Was told I need a contract for landline and broadband which I have had since last November. £49.99 and pay for all landline calls. Told you don’t get a landline free with them and I needed a new contract and could hear him talking about figures of £60 plus. Got message Saturday telling me to send my hub back. Asked a friend to try landline and she got message not possible to connect call. As I was waiting for a call from Tom at ee this morning I wanted to check good loud call on my mobile so called from my landline AND ITS NOT my number. I have a hearing loss and have found it very stressful trying to hear these people in the 50 or more times of calling 150. Well I am 80 years of age, living on my own and going through breast cancer treatment and have managed to cope all my life but this shower of incompetent, uncaring forms have brought me to my knees so from this minute on ITS GAME OVER FOR ME. See you in court