They don't care about you. I got my phone stolen so called to get my number & contract cancelled. My contract didn't end until 3 months away. Without caring, they informed me I have to carry on paying or I'll be in breach of my contract. I said ok, but cancel my contract straight away then. Ok, they'll do that. I assumed it was done, but no, they rolled over my contract and made me pay for a phone I don't have. Numerous arguments with customer service just responding 'it is what it is, that's the system, you should have called 30 days before the contract end it's not our problem'. They don't care, wouldn't refund me or offer any apology. Never again EE.