I have just had a long argument with EE about their prices. THEY convinced me to move from BT to EE in February. They quoted a price that they said was guaranteed until March 2025. Only last week their Customer Service confirmed again that my price would be fixed until March 2025. Today their Customer Service deny that any conversations have taken place, they say there are no records of my previous calls. I have been an EE customer for three weeks. For three weeks I have had confirmation that I will not have an increase until March 2025, yet they have increased my costs. To cancel the contract will cost me c£1300 💩 Is this a criminal activity, negligence, or what? They mislead a customer into a position that takes c£1300 to get out of. I would never have believed that being moved from BT [after being a customer of over 30 years] to EE would involve me in some form of underhanded dealings and activity. I am shocked at finding myslef involved with such an unscrupulous organisation that does not fully record customer calls, resulting in a customer getting trapped in a contract that cost c£1300 to cancel!!!!!!! For the next customer: get the agreement in writing, or by email before the trial period is complete so that you can cancel at zero cost!
1 month ago
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Alice, Customer Support

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