Anonymous
Do not let BT Business mobile swap you from their business contract to EE business. EE have absolutely no regard for small business customers, and how much leaving you without cellular data service for 2weeks(!!) can hurt your business. Their website says they understand how business critical data is - ha! I was fobbed off by the Indian technical support team over and over again, in a loop of them saying the same script and asking me to wait for up to 72 hours each time for it to be fixed (which it was t each time). I’ve spent hours on web support, been into the EE shop (who got the same script) and lost hours that amounts to over a days worth of my working time trying to get an answer. After a full complaint (on a web form as you can’t talk to anyone), they’ve finally fixed it, and rang back days later offering a refund for the period I didn’t have the service with no extra compensation for the stress, my time and business lost owing to having no mobile data - even though they admitted it was their error!! It’s a joke, I’m now tied in - don’t make the same mistake!!!
1 month ago
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